Senior Account Manager
As an integral voice in the Client Services function, you'll be responsible for building and maintaining strong relationships with your clients, ensuring projects across all services (e.g. SEO, PR, Translation) are delivered on time and to budget - often at global scale.
The role:
- Permanent, full time
- Up to £37,500
- To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
- Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
- Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
- Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
Requirements:
- Over 2 years of experience in a client-facing role within a digital agency
- Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
- Strong written and verbal communication skills
- Case examples of successful pitching and / or upselling either individually or as a key part of a team
- Excellent project management abilities with the capability to handle multiple projects at any given time - formal qualifications such as PRINCE2 advantageous but not necessary
- Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
- Experience working with clients across a variety of sectors
- A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
- Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
Benefits:
- 33 days annual leave
- Birthday off
- Work abroad policy (up to 30 days per year)
- Competitive pension scheme (matched up to 7%)
- Bonus scheme
- Industry-leading Family Policies
- Hybrid, flexible working
- Life Assurance and private Bupa healthcare
- Regular team socials
- Free weekly breakfasts!
Please apply using the link below and your application will be picked up by our Recruitment team.
https://apply.workable.com/ics/j/15A41DA002/
Apply now
Apply now
Fast-Paced, Flexible and Fun
We are always looking for brilliant digital minds, creative visionaries and specialist content creators to add their distinct brand of excellence to our award-winning team.
If you want to be part of a growing international company which values flexibility, professional development and transparency, we want to hear from you!
